Lascoe · Company information
Privacy policy
This policy explains how Lascoe Holdings Pty Ltd handles personal information in its technology consultancy, business systems and communications.
Lascoe Holdings Pty Ltd (ABN 91 642 271 476, ACN 642 271 476) operates this website and the Lascoe business messaging service. This policy concerns Lascoe's corporate and technology services. A separately branded service may have its own privacy notice.
Information we collect
We collect information you provide when you contact us or work with us, including your name, business role, contact details, enquiry, messages, attachments and information needed to deliver the service you request. We may also receive relevant information from colleagues, authorised representatives and connected business systems.
Our hosting and communications providers may process connection and diagnostic information, such as IP address, browser or device details, access times, message identifiers and delivery status, to operate and secure their services.
You can make a general enquiry without identifying yourself where practical. We may need contact details or other information to reply, verify a request or provide a particular service. Please do not send passwords, full payment-card details or identity documents through ordinary chat.
How we use information
- Respond to enquiries and provide agreed consultancy, technical support and business services.
- Operate connected systems, coordinate work and send requested operational communications.
- Maintain business records, diagnose faults, protect systems and investigate misuse.
- Meet legal obligations and establish, exercise or defend legal rights.
We do not sell personal information. Our Lascoe business WhatsApp service is for business and technical communications, not unsolicited advertising. You can ask us to stop optional messages at any time.
WhatsApp and automated tools
Our business WhatsApp number is +61 467 280 777; the display name is Lascoe Australia. When you message us, we receive your phone number or other platform identifier, any profile information made available to the business, your messages and attachments, and associated delivery information.
Authorised staff and our approved business systems may access and retain communications to handle your enquiry and maintain operational records. Automated systems and approved AI services may assist with routing, technical work and preparing responses. Lascoe remains responsible for its handling of information and actions taken through its systems.
WhatsApp and Meta also process information under their own terms and WhatsApp Privacy Policy. Messaging encryption does not prevent information you send to our business from being accessed by authorised staff and systems after receipt.
Service providers and overseas processing
We use service providers for hosting, storage, security, email, messaging and technical operations, including Google Cloud and Google Workspace, and Meta for WhatsApp. We disclose information needed for those services, to professional advisers where relevant, or where required or authorised by law.
Although we use Australian infrastructure where configured, global providers may process, store or support information outside Australia, including in the United States and other countries described in their current service and privacy information. The locations depend on the service and its configuration. Contact us if you need information about a particular arrangement before sharing information.
Security and retention
We use access controls, authentication and managed cloud services to protect business information. Access is limited to authorised people and systems with a business need. We keep information for as long as reasonably needed for its purpose, business records, legal obligations or the resolution of a dispute. When no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable retention requirements and backup cycles.
Access, correction and data deletion
To request access to, correction of, or deletion of personal information held by Lascoe, email anthony.moy@lascoe.com.au with the subject “Privacy request”. For WhatsApp information, include the phone number used and enough detail to identify the relevant conversation. Do not include passwords or unnecessary identity documents.
We may ask for proportionate information to verify your identity and authority. We will explain any information we need to retain or any other limit on your request. Deletion from Lascoe's records does not remove copies on another person's device or information independently held by a platform provider. You can also block our number or stop messaging us.
Questions and complaints
Contact Anthony Moy at anthony.moy@lascoe.com.au, or write to Lascoe Holdings Pty Ltd, PO Box 20, Cundletown NSW 2430, Australia. Our business address is 8 Main Street, Cundletown NSW 2430.
Tell us what happened and the outcome you seek. We will investigate and aim to respond within 30 days. If you are dissatisfied, you can contact the Office of the Australian Information Commissioner for advice or to make a complaint where applicable.
We may update this policy when our services or practices change. The effective date above identifies the current version.